:rocket: Release Notes v1.1.4

Changelog (v1.1.3...v1.1.4)

• Update: Render package version number dynamically

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

:rocket: Release Notes v1.1.3

Changelog (v1.1.2.2...v1.1.3)

• Feature: Add formatted function to render timestamp based on available user locale preferences
• Update: Dropped dependency on uvdesk/composer-plugin in support of symfony/flex
• PR #638: Add RTL support for supported locales (ar) (Abhi12-gupta)
• Update: Redefined workflow events & action, updated workflow triggers for improved compatibility support
• Update: Correctly format email address collections for addresses with both name & address details while sending emails
• PR #615: Use ticket.createdAt instead of initialThread.createdAt for displaying created at timestamp in ticket details (Komal-sharma-2712)
• Bug #604: Error in deleting agent accounts from members dashboard (Komal-sharma-2712)
• Bug #622: Added viewport initial-scale in layout.html.twig file (Komal-sharma-2712)

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

:rocket: Release Notes v1.1.2.2

Changelog (v1.1.2.1...v1.1.2.2)

• Feature: Add formatted function to render timestamp based on available user locale preferences

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

:rocket: Release Notes v1.1.2.1

Changelog (v1.1.2...v1.1.2.1)

• Fixes: Resolve issues while saving custom fields on a ticket

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

:rocket: Release Notes v1.1.2

Changelog (v1.1.1...v1.1.2)

• PR #614: Changes to custom-fields app integration (Komal-sharma-2712)

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

:rocket: Release Notes v1.1.1

Changelog (v1.1.0...v1.1.1)

• Bug #584: Fix sidebar from flickering during page reload & resize (vipin-shrivastava)
• PR #576: Entity reference updates; Enable locale change; Set global timeformat; attachment is not going within ticket assign email workflow, sidebar flicker issue (vipin-shrivastava)
• Bug #569: Wrong saved replies pagination results (papnoisanjeev)
• PR #566: List ticket types in alphabetical order and display ticket type name instead of description (papnoisanjeev)
• PR #192: Update BootstrappingProject.php (WebmaticMerseburg)

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

:rocket: Release Notes v1.1.0

Changelog (v1.0.17...v1.1.0)

• Feature: Improved compatibility with PHP 8 and Symfony 5 components
• PR #530: Updated ticket type and saved replies form validation criterias (vipin-shrivastava)
• Bug #521: Only allow modification of privileged roles if acting agent has the same role enabled (vipin-shrivastava)
• Bug #519: (514, 515, 517, 518) Resolve issues with ticket mass update, ticket.link ticket placeholder value, and agent account role update; remove manage group saved reply privilege settings (vipin-shrivastava)
• Bug #512: Correctly format and process email recipient collections for outbound agent emails (vipin-shrivastava)
• Bug #510: Add cross-site scripting checks uploaded .svg assets (vipin-shrivastava)
• Bug #509: Throw NotFoundHttpException instead to render 404 Page Not Found error message when ticket is not found (vipin-shrivastava)
• Bug #506: Ticket placeholder ticket.threadMessage referencing the most recent thread should not be of type note (vipin-shrivastava)
• PR #505: Change ordering of dashboard navigation segment items to render tickets before reports (vipin-shrivastava)
• Bug #497: Add past ticket reference ids to mail headers for outbound customer emails (PeopleInside)
• Bug #493: Disable user account based on defined roles instead of all disabling all instances of user account (vipin-shrivastava)
• Bug #491: Editor resize issue while creating ticket from profile dropdown (vipin-shrivastava)
• Bug #490: Use editor when creating ticket from profile dropdown initialize with agent signature details if available (vipin-shrivastava)
• Bug #486: Update ticket message reference ids while sending outbound emails (vipin-shrivastava)
• Bug #485: (476, 475) Unexpected error applying prepared responses on tickets assigned to a group, and issue rending inline base64 encoded images in mail contents (vipin-shrivastava)
• Bug #483: Delete all customer ticket attachments from file system when deleting customer account (papnoisanjeev)
• Bug #482: Delete customer profile picture from file system when updating account details (papnoisanjeev)
• PR #479: Updated error message in case of issues sending emails through swiftmailer (PeopleInside)
• PR #478: Render custom fields snippet if any custom field definitions are available (vipin-shrivastava)
• Bug #477: Display correct channel name when viewing form builder tickets (vipin-shrivastava)
• Bug #474: Wrong total customer tickets count being showed while viewing ticket (vipin-shrivastava)
• Bug #473: Fix wrong custom field placeholder value being rendered while creating ticket (vipin-shrivastava)
• PR #472: Render custom fields snippet only if any custom field details are provided by customer (vipin-shrivastava)
• PR #468: Fix version number mentioned in dashboard (PeopleInside)

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

Release Notes v1.0.17

:rocket: [Misc. Updates]

• Compatibility with PHP 8.
• Background color of note updated to yellow for reply box.
• Saved reply search filter added and focus on search added.
• Added some default email templates.
• Ticket transfer functionality using workflow.
• Delete attachment from physical path.

:bug: [Bug Fixes]

• Issue #423: When Choose format option in H1, H2 headings from customer and admin side so in admin and customer panel format is not showing properly bug.
• Issue #424: When Set Status from admin side so customer side not showing bug.
• Issue #425: When Forward message from admin and agent side so mail format is not showing properly.
• Issue #426: In kudos is not able to team and source fields filter.
• Issue #428: When I make manually template from workflow and email templates so collaborators name and email not showing in collaborator mail.
• Issue #429: when create workflow for new ticket generate so automatically assigned to agent bug.
• Issue #430: When create new agent with select new create set privileges and group so showing error bug Fixed.
• Issue #432: When I make manually template from workflow and email templates so manually templates create new ticket when coll. reply from mail side bug Fixed
• Issue #433: When create Note for customer reply so agent mail side showing note message instead of reply message.
• Issue #435: when collaborator reply from web and mail side so not going to mail to agent mail id regarding customer added a reply bug.
• Issue #441: when we use add a note for customer reply so not going to attachment in mail side of agent and collaborator side bug Fixed.
• Issue #442: When go to workflow and choose option Set Type As so here showing is Disabled Ticket Type bug
• Issue #443: When Ticket Assign to agent so not showing to these placeholders {%ticket.message%} {%ticket.threadMessage%} bug Fixed.
• Issue #451: When Unchecked Website status in branding section so showing frontend page from customer side instead of removing frontend page bug.
• Issue #451: When Unchecked Website status in branding section so showing frontend page from customer side instead of removing frontend page bug.
• Issue #458: When Unchecked Website status in branding section so showing frontend page from customer side instead of removing frontend page bug.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Release Notes v1.0.16

:rocket: [Misc. Updates]

• Flash Message with a warning if swift mailer is not setup or working with ticket create process
• Save password with encryption in swiftmailer.yaml for security
• Time stamp format correction for agent as well as for customer.

:bug: [Bug Fixes]

• Issue #383: getting exception when filter kudos based on customer group
• Issue #384: broken image on kudos customer filter.
• Issue #385: customer image should be visible along with customer name in kudos grid.
• Issue #386: Collaborator name is coming wrong on ticket thread at agent ticket view.
• Issue #387: Collaborator on email is coming wrong format.
• Issue #388: Users Image not displaying properly in Group and Team Section.
• Issue #392: Gmail Replies from admin gmail is not added in ticket thread of admin panel.
• Issue #393: Email format is not properly showing in CC and BCC Email.
• Issue #394: In Customer and Collaborator dashboard image not displaying of Admin Image.
• Issue #396: Agent Activity is not working properly from agent side.
• Issue #397: Translation is not showing properly in it(italian) language admin website and agent side view.
• Issue #399: Reply from collaborator gmail so collaborator name is not showing.
• Issue #403: Remove from customer side image so default image not showing in Tickets thread.
• Issue #405: Reply from Customer Side also added CC and BCC mails So Not going to mail CC and BCC mail id's.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Release Notes v1.0.15

:rocket: [Misc. Updates]

• Flash Message with a warning if swift mailer is not setup or working with ticket create process
• Save password with encryption in swiftmailer.yaml for security
• Time stamp format correction for agent as well as for customer.

:bug: [Bug Fixes]

• Issue #383: getting exception when filter kudos based on customer group
• Issue #384: broken image on kudos customer filter.
• Issue #385: customer image should be visible along with customer name in kudos grid.
• Issue #386: Collaborator name is coming wrong on ticket thread at agent ticket view.
• Issue #387: Collaborator on email is coming wrong format.
• Issue #388: Users Image not displaying properly in Group and Team Section.
• Issue #392: Gmail Replies from admin gmail is not added in ticket thread of admin panel.
• Issue #393: Email format is not properly showing in CC and BCC Email.
• Issue #394: In Customer and Collaborator dashboard image not displaying of Admin Image.
• Issue #396: Agent Activity is not working properly from agent side.
• Issue #397: Translation is not showing properly in it(italian) language admin website and agent side view.
• Issue #399: Reply from collaborator gmail so collaborator name is not showing.
• Issue #403: Remove from customer side image so default image not showing in Tickets thread.
• Issue #405: Reply from Customer Side also added CC and BCC mails So Not going to mail CC and BCC mail id's.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.