Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.
Version 2.8 contains important security updates and the following new features:
IMPORTANT UPGRADE NOTES:
This release of Helpy includes a change to the way file attachments are handled. Previous versions used a default "whitelist" of file types where were allowed and was generally limited to the most common image and doc foramts.
This version adds configuration settings which can be modified by API that allow you to set your own whitelist of filetypes which should be allowed, or a blacklist of filetypes that should be rejected. In addition, the default whitelist has been removed, and Helpy now ships with a short blacklist of files that could be considered "risky." Files with these extensions are blacklisted by default:
'''ade, adp, apk, appx, appxbundle, bat, cab, chm, cmd, com, cpl, dll, dmg, exe, hta, ins, isp, iso, jar, js, jse, lib, lnk, mde, msc, msi, msix, msixbundle, msp, mst, nsh, pif, ps1, scr, sct, .shb, sys, vb, vbe, vbs, vxd, wsc, wsf, wsh'''
NOTE: Do not provide values for both blacklist and whitelist, as they will conflict and it will be impossible for customers to attach files.
The 2.7 release of Helpy is here, with several great new features to help you better provide great customer support. There are also some severe security patches in gems and modules that Helpy relies on. It is highly recommended you update to 2.7 as soon as possible. See the UPGRADING.md file for more information.
Bug Fixes:
This release fixes several edge case bugs and adds a couple new API features and an all new Ukrainian language translation. Specifically:
Bug Fixes:
API:
Misc:
This release includes numerous security updates and should be installed as soon as possible. Make sure you run bundle exec rake db:migrate
as this release also includes a new feature for tracking the availability of agents that requires the addition of a new attribute to the User model.
Overall, this version includes:
This release adds important new functionality for managing incoming spam email tickets (particularly from parse webhook services such as Sendgrid or Mandrill). Two new settings have been added that use the spam assassin score provided by these providers to either block tickets outright, or filter them to the spam folder. In addition, dependencies have been upgraded.
See UPDATING.md for details on how to update.
This release fixes a bug in the way autosaving was handled.
This release updates dependencies and fixes an issue with the docker container which prevented it from booting.
This release fixes a couple thing from the last release, in addition to updating some dependencies. Specifically:
Also
Version 2.4 is packed with some great new stuff to make your Helpy experience better than ever. It also includes some important security updates to the underlying software running Helpy and its recommended your update as soon as possible.
Security Updates:
New features, improvements and fixes:
This release includes a new theme contributed by the team at Seravo called "Nordic" (thanks @ottok, @elguitar, @simoke, @tlxo and anyone else I missed), along with a number of dependency updates, bug fixes, and improvements to the docker container. In addition ENV vars were added for remote file storage and database as a service (docker only) that should make it easier to work with Elastic Beanstalk/Kubernetes.
Full list of improvements and fixes: