Easy Digital Downloads integration for HelpScout. A WordPress Plugin.
Changed Callback URL
As of version 2.0, the Callback URL in Help Scout should be
https://your-site.com/edd-helpscout-api/customer_info
.
Easy Digital Downloads integration for Help Scout is a WordPress plugin that will show customer information right from your Help Scout dashboard.
Activating the plugin and configuring the integration will add the following information to your Help Scout dashboard:
If using the Software Licensing add-on, the following information is shown as well:
To get this up an running, you'll need to configure a few things in WordPress and Help Scout.
/wp-content/plugins/
./wp-config.php
file. This should be a random string of 40 characters.Example
define( 'HELPSCOUT_SECRET_KEY', 'your-random-string-of-forty-characters!' );
Setting | Value |
---|---|
App Name | Easy Digital Downloads |
Content Type | Dynamic Content |
Callback URL | https://your-site.com/edd-helpscout-api/customer_info |
Secret Key | The value of your HELPSCOUT_SECRET_KEY constant. |
You can set the plugin in some test mode.
Set HELPSCOUT_DUMMY_DATA
to true
and HELPSCOUT_DUMMY_DATA_EMAIL
to an email address in wp-config.php
to let the plugin use dummy data.
You can then call https://your-site.com/edd-helpscout-api/customer_info directly and get a reply based on the value of HELPSCOUT_DUMMY_DATA_EMAIL
.
The source code comes with plenty of hooks to add and change output and behavior.
You can also override section templates by hosting your own version of them under wp-content/themes/{THEME}/edd-helpscout/
.
E.g., copy views/orders.php
to wp-content/themes/{THEME}/edd-helpscout/orders.php
to change the output of the orders in Help Scout.