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Changelog

• SLAs for conversations ( enterprise )
• Embedding based search for Helpcenter ( enterprise - alpha )
• Lock to Single Thread config for meta inbox
• Improved email fetching for IMAP inboxes
• API to configure Chat widget into a help center
• Numerous bug fixes and enhancements

Thanks to @ryankon, @shivamkb17, @JaideepGuntupalli, @Nuzair46 for the contributions

Changelog

• SLA for conversations (enterprise) - (alpha)
• Inbox view for notifications - (alpha)
• Reports for conversations handled by bots
• Ability to block contacts
• Conversation image improvements for agents ( zoom, preview inline images, etc )
• Export contact improvements
• Numerous bug fixes and enhancements

Thanks to @LiamAshdown, @CristianDuta, @danilofuchs, @matheus-rodrigues00 for the contributions

Changelog

• Support for regex-validated fields in pre-chat form
• Improved email loading for email channel when using IMAP
• Markdown support for the telegram channel
• Ability to update multiple files in Facebook & Instagram channels
• Custom branding support for the help centre
• Numerous performance improvements and bug fixes

Thanks to @LiamAshdown, @mongkondev, @s00d, @Arooba-git, @surabhisuman, @gsemyong, @prepstarr, @abehnamfard, @Jatin-MYST, @giquieu, @cyprusad for the contributions

• Fixes issue with super admin token when making API calls - https://github.com/chatwoot/chatwoot/issues/8719
• Fixes issues with Email Channel bandwidth exceeded issues - https://github.com/chatwoot/chatwoot/issues/6082
• Switch to HTML parse mode in telegram channel to address the message sending issues
• Numerous other fixes and improvements

• Fixes the issue with the telegram channel, where messages containing special characters were not getting delivered.

Changelog

• Improved configuration screen for Whitelabel settings
• UI for unsupported message types in Instagram/Facebook Channel
• Custom attributes in the suggestion for variables
• Bugfixes and improvements

Thanks to @kevinslin for the contributions

Changelog

• Ability to manage premium self-hosted plans from super admin pannel
• Ability to manage white label settings from super admin pannel ( enterprise )
• Support for stickers and outgoing attachments in line channel
• Support for more sort options in conversation dashboard
• Support for custom attributes in message variables
• Delivery reports for Facebook channel
• Support for Authentication in case of Twilio media messages
• Multiple performance improvements and bug fixes

Thanks to @clairton, @soymgomez, @Toinne, @hugodeco, @LiamAshdown, @mazenkhalil, for the contributions

• Fixes the issue with the message pane disappearing when OpenAI integration isn't enabled

Thanks a lot to @clairton for the fix.

Changelog

• Delivery reports for messages across all channels
• Reply to option for supported channels
• Helpcenter enhancements and redesign
• Ability to insert helpcenter articles as messages
• Ability to disable label suggestions with openAi integration
• Numerous performance improvements and bug fixes

Thanks to @intelekshual, @willkramer , @LiamAshdown , @Cauen, @shivamkb17 , @gabriel-quina the contributions

Changelog

• Ability to reply to a specific message in the agent dashboard
• Ability to send attachments while creating outbound conversations
• Delivery status updates for Twilio and live chat channels
• Support for link unfurling in Slack integration
• Dark theme support for knowledge base portals
• Ability to search contacts by company name
• Knowledge management in super admin for robin AI
• Support for multiple values in automation message content rule
• Support for assigning to self in macros
• Improved search across super admin for users and accounts
• Ability to view migration status in super admin
• Numerous performance improvements and bug fixes

Thanks to @smtbos, @LiamAshdown, @jordan-brough, @jsobralgitpush, @gitstart, @AqidaHaidari, @mazenkhalil, @BikashSah999, for the contributions