Chaskiq Versions Save

Telegram integration plugin support (#497)

Zapier integration plugin (#507)

• Actions For: Create Conversations & Create Contacts
• Triggers when: New Contacts are crated and when conversations are created, Closed & Assigned,

New default (boring) avatars (#504)

Typescript (non strict) codebase (#474)

Plugins Generator cmd (#498 )

• In Chaskiq, the integrated plugins are plain ruby classes that have some standard methods and module namespacing.

Lots of tiny but essential fixes:

• Here are some of the most important bugfixes
• Segments removal fix.
• I18n v4 upgrade.
• Husky pre-commit.
• Draftjs exporter for emails.
• Help center search + navigation fix.
• Fix enqueue event processor for messenger (return JSON).
• Fix Mapbox display ts support.
• Private note fix.

This release is mainly bug fixes, and we are embracing Typescript for our Javascript!

• Using i18n-js v4
• Email hook receiver bugfixes
• Fix chat bubbles word wrap
• Frontend typescript
• Dante2 upgrade
• Using aws-sdk-rails instead of aws-ses
• Fixes on conversations filter
• RTC bugfixes
• Server side draft-js handling

This release has many styling tweaks on the platform design, dark mode enhancements, and sidebar visualization, but the following ones are the new features that deserve a special mention:

Prevent replies after you close a conversation 🤖

Encourage your customers to open new conversations after issues are resolved. (Thanks to getonbrd.com to push us to build this) The feature lets you define is the replies will be prevented after the conversation is closed; you can set up the number of days that have to pass after the replies will be prevented.

Fonts on Banner 💅🏽

One of our users' pains was that the banners do not have a way to customize the typography, so the banners, in some cases, were not well integrated into web pages regarding the visual style. Well, not anymore! now you can choose from some open fonts ✌️

Playground 🤟

Creating Chaskiq apps is fun and easy. But newcomers can find it a bit cumbersome to get started. So now Chaskiq's has a component playground to ...err play, compose and test the presentation.

Customer satisfaction ratings new plugin!

This feature deserves a special post, but for now, we will say that the CSAT feature just took us a couple of hours to build, ¿but how? Yeah, that's the magic behind Chaskiq plugin architecture.

The plugin will be triggered automatically when the conversation closes. Also, the plugin lets you send a customer rating at any time on the conversation (see above) Report all the things! 😏 We have implemented a new section specifically for reports, so Any plugin could have a reporting visualization. That's freaking awesome, right?

Every plugin with a reporting capability will be listed on the reports page. You can set up many reporting blocks to display data, like tables, pie charts, and heatmaps, among other components.

We are back!, we have a lot to tell on this release, we have 3 more languages available thanks to the contributors from Crowdin app, new additions are German, Catalán, French and Chinese.

Dark Mode is ON!

Commisioned feature ❤️

One of our clients sponsored a new feature, conversation part plugins! sponsored by https://mycounto.com/ , counto is debuting with their new site that looks awesome, also they have migrated from intercom to Chaskiq, what an honor!

What is this feature, now you can add plugins in the context of a message so you can get very specific on how you want to threaten your messages once delivered.

New plugin blocks

This is a subtle but very useful feature to give feedback on the interaction when plugins blocks, we have introduced a new block to show error, success or info messages., and they look pretty good 😄 , along with this we've introduced a contact editor as a plugin that demonstrate the usage of the "notice status".

Whatsapp template support for 360Dialog plugin

Whatsapp Plugin 360 now has template support. One if the limitations of Whatsapp API is that you can't send messages after 24 hours of conversation inactivity. well you can but with the so called Whatsapp templates. So if you fire a message outside the time window you will receive a warning, then you could select from the UI which template you want and fill the information needed and voilá.

Bot Tasks Editor

Some of the pains for some users was that when you edit some segment target on chat flows there was no way to tell that the change was done or was unsaved, now this has been improved with a little indicator when you have made changes that are waiting to be saved.

Also Bot tasks now supports team availability check, so a bot could be triggered on office hours or outside office hours. isn't that awesome?

Segment Manager

In that line, segment manager got improved with a new addition, now the segment manager supports multiple user types for segments.

Other less relevant changes/additions

• support app is colliding verified users with visitors on same domain, cookie is reseted
• solution use cookie only for non verified, and dont update cookie on verified
• tours styles tweaks

• Chatflows composer for New conversations, added sortable and filters
• Translations crowded, spanish, portuguese & english
• New user auth/identifier method
• Help center tweaks / sortable collection & icon support
• Menu with emoji icons!

more at: https://blog.chaskiq.io/chaskiq-0-8-0-is-out/

Plugins & Performance improvements

GDPR consent for new user conversations intents

Supports EU only or worldwide

So when the visitors want to communicate with you for the first time you can display a consent step. This can work automatically for European visitors or you can set it for every visitor.

New UI for video Calls on Agent panel 🎥

it will make a more comfortable experience for the agents when open a video session on the conversation.

Plugins:

• 💳 Now we have payment buttons!, so you could send a Gumroad.com & Reveniu.com button directly to the conversation or from automated bot tasks. You can set the webhooks when configuring the plugins.
• ☎️ Whatsapp plugins MessageBird, Vonage & 360Dialog, we've implemented the spec of the three but still need some testing on production. We have released this with the sandbox option as optional.

Performance Improvements 💪🏽

• Now chaskiq can work with multiple instances of a chat in a page, every if there are from different apps working on same domain. (we well keep the proper session thru).
• Better handling on websocket connection, we have decreased SQL calls on the socket methods.
• Anycable compatible, if you need the max speed and performance you could run AnyCable setting the proper ENV vars. check the docker-compose for development.
• Security adjusts.
• Amazon ses unsubscribe users on complaints, bounces (hard) and complains.
• Get rid of many N+1 queries due to graphql-ruby implementation.

Just a quick upgrade, we are upgrade Rails to 6.1 version

notes:

There are new migrations, if you are on a previous Chaskiq version just run. rails db:migrate Beware that if you have a lots of uploaded files this will take a while. for a couple of thousands it will run in a blink of an eye.

We are happy to announce version 0.6.0, this comes with a feature in Chaskiq, Banners!

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You can tweak some presentation aspects with a simple composer tool. Of course this feature has the usuals features, send by user segment, stats and publication time range.

In other news ....

Chaskiq 0.5.5 is proud to wear the shine new Tailwind 2.0 version.

And we moved our CI/CD to Github Actions, moved away from travis. Bye Travis, it was beautiful while it lasted. And we updated Rails to 6.0.3.4 🚊

check out the blog post

• This release has some improvements on queries that adds a 2X performance improvement avoiding some bottlenecks on high traffic apps.
• There is a contact manager for users to upload csv containing user list, special for newsletter.
• Add tags support for contact, and on every import we will tag new or existing users in order to recognize when the user was added.
• The segment search adds a tags field to search, predicates like contains, not contains, eq , not eq will work.
• Conversations Search added!